Terms of Service

Welcome to Qynzoo! These Terms of Service ("Terms") govern your use of our website at qynzoo.com and the services we provide, including AI automation, website building, integration solutions, and local AI solutions.

By accessing or using our website and services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

By using Qynzoo's website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy.

These Terms apply to all visitors, users, and others who access or use our services ("Users" or "you").

Qynzoo provides the following services:

2.1 AI Automation

• Process automation and workflow optimization
• Data integration and intelligent automation solutions
• Smart chatbot development
• AI analytics and reporting

2.2 Website Building

• Custom website design and development
• Responsive and mobile-optimized layouts
• SEO and GEO optimization
• Performance optimization

2.3 Integration Solutions

• API integration and development
• CRM automation
• Cloud solutions
• Custom workflow implementations

2.4 Local AI Solutions

• On-premises AI deployment for sensitive data
• Custom AI model development
• Privacy-focused AI implementations
• No cloud dependency solutions

The specific scope, deliverables, timeline, and pricing for each service will be defined in a separate service agreement or proposal.

By using our services, you agree to:

3.1 Provide Accurate Information

• Provide truthful, accurate, and complete information when contacting us or using our services
• Maintain and promptly update your information to keep it accurate and current
• Notify us immediately of any unauthorized use of your account or information

3.2 Acceptable Use

You agree NOT to:

• Use our services for any illegal or unauthorized purpose
• Violate any laws in your jurisdiction (including but not limited to copyright laws)
• Transmit any worms, viruses, or any code of a destructive nature
• Attempt to gain unauthorized access to our systems or networks
• Use automated systems (bots, scrapers) to access our website without permission
• Impersonate another person or entity
• Harass, abuse, or harm another person
• Use our services to spam or send unsolicited communications

4.1 Project Scope

For each project, we will provide:

• A detailed proposal outlining the scope of work
• Project timeline and milestones
• Pricing and payment terms
• Deliverables and acceptance criteria

4.2 Acceptance and Changes

• Services begin once you accept our proposal (via written confirmation or payment)
• Changes to the project scope must be agreed upon in writing by both parties
• Scope changes may affect project timeline and pricing

4.3 Client Responsibilities

For successful project completion, clients must:

• Provide timely feedback and approvals
• Supply necessary access, credentials, and materials
• Respond to inquiries within agreed timeframes
• Designate a primary point of contact

Delays: Client-caused delays may extend project timelines. Extended delays (over 30 days) may result in project re-scoping or cancellation.

5.1 Pricing

• All prices are quoted in Euros (EUR) unless otherwise specified
• Prices are valid for 30 days from the date of the proposal
• Custom pricing is provided for each project based on scope and complexity

5.2 Payment Schedule

Typical payment structure:

• Deposit: 50% upfront payment to begin work
• Milestone Payments: Payments at agreed milestones (if applicable)
• Final Payment: 50% upon project completion and delivery

5.3 Late Payments

• Invoices are due within 14 days of issuance unless otherwise agreed
• Late payments may incur a fee of 1.5% per month or the maximum allowed by law
• We reserve the right to suspend services for accounts with overdue balances

5.4 Refunds

• Deposits: Non-refundable once work has commenced
• Cancellations: Must be made in writing; you will be billed for work completed to date
• Disputes: Must be raised within 14 days of invoice date

6.1 Client Content

• You retain all rights to content, data, and materials you provide to us ("Client Content")
• You grant us a license to use Client Content solely for the purpose of providing our services
• You represent that you have the necessary rights to provide Client Content to us

6.2 Deliverables and Work Product

• Upon full payment, you will own the final deliverables we create for you
• Ownership transfers only after all payments have been received in full
• We may retain copies for our records and portfolio purposes (with your permission)

6.3 Pre-Existing Materials and Tools

• We retain ownership of our proprietary tools, methodologies, and pre-existing materials
• Third-party libraries and frameworks are subject to their respective licenses
• You receive a license to use such materials as part of the final deliverables

6.4 Portfolio and Marketing

• We may showcase completed projects in our portfolio and marketing materials
• If you require confidentiality, please inform us in writing before project commencement
• We will respect reasonable confidentiality requests

Both parties agree to maintain the confidentiality of proprietary information shared during the course of the engagement.

7.1 Definition

Confidential Information includes:

• Business plans, strategies, and financial information
• Technical data, source code, and algorithms
• Customer lists and personal data
• Any information marked as "Confidential"

7.2 Exclusions

Confidential Information does not include information that:

• Is or becomes publicly available through no breach of this agreement
• Was known prior to disclosure
• Is independently developed without use of Confidential Information
• Is required to be disclosed by law

7.3 Non-Disclosure Agreement (NDA)

For projects requiring enhanced confidentiality, we can execute a separate Non-Disclosure Agreement upon request.

8.1 Our Warranties

We warrant that:

• Services will be performed in a professional and workmanlike manner
• Work will substantially conform to agreed specifications
• We have the necessary rights to provide our services
• Final deliverables will not infringe upon third-party intellectual property rights (to our knowledge)

8.2 Warranty Period and Remedies

• Warranty Period: 30 days from delivery for defects in workmanship
• Remedy: We will correct or re-perform defective work at no additional cost
• Limitations: Warranty does not cover issues caused by client modifications, third-party services, or factors outside our control

8.3 Disclaimer of Warranties

EXCEPT AS EXPRESSLY PROVIDED, OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• Implied warranties of merchantability
• Fitness for a particular purpose
• Non-infringement
• Uninterrupted or error-free operation
• Specific results or outcomes

9.1 Maximum Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATED TO OUR SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID US FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM IN THE 12 MONTHS PRECEDING THE CLAIM.

9.2 Exclusion of Consequential Damages

WE SHALL NOT BE LIABLE FOR:

• Indirect, incidental, special, or consequential damages
• Loss of profits, revenue, data, or business opportunities
• Business interruption
• Reputational harm
• Cost of substitute services

This applies even if we have been advised of the possibility of such damages.

9.3 Exceptions

These limitations do not apply to:

• Our intentional misconduct or gross negligence
• Liability that cannot be excluded or limited by law
• Personal injury or death caused by our negligence

You agree to indemnify, defend, and hold harmless Qynzoo, its owners, employees, and contractors from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use of our services
• Your violation of these Terms
• Your violation of any third-party rights, including intellectual property rights
• Client Content you provide to us
• Your breach of any representation or warranty

We reserve the right to assume exclusive defense and control of any matter subject to indemnification, and you agree to cooperate with our defense of such claims.

11.1 Term

These Terms remain in effect while you use our website or services.

11.2 Termination by You

• You may terminate a service agreement by providing written notice
• You will be responsible for payment for work completed to the date of termination
• Deposits are non-refundable if work has commenced

11.3 Termination by Us

We may terminate or suspend your access to our services immediately if:

• You breach these Terms
• Payment is not received within agreed timeframes
• We are unable to complete the work due to circumstances beyond our control
• You engage in abusive or unprofessional conduct

11.4 Effect of Termination

• Upon termination, all outstanding payments become immediately due
• We will deliver work completed to date upon receipt of payment
• Ownership of deliverables transfers only upon full payment
• Sections regarding payment, confidentiality, intellectual property, and liability survive termination

12.1 Third-Party Integrations

Our services may integrate with third-party platforms, APIs, and services. We are not responsible for:

• The availability, functionality, or security of third-party services
• Changes to third-party APIs or services that affect our deliverables
• Third-party terms of service or privacy policies
• Costs associated with third-party services

12.2 External Links

• Our website may contain links to external sites
• We do not control or endorse linked sites
• We are not responsible for the content or practices of linked sites
• Use of external links is at your own risk

13.1 Informal Resolution

In the event of any dispute, both parties agree to first attempt to resolve the matter informally through good-faith negotiation.

13.2 Mediation

If informal resolution is unsuccessful, the parties agree to attempt mediation before pursuing formal legal action.

13.3 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Netherlands, without regard to its conflict of law provisions.

13.4 Jurisdiction

Any legal action or proceeding arising under these Terms shall be brought exclusively in the courts of the Netherlands, and both parties consent to the personal jurisdiction of such courts.

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to:

• Acts of God (natural disasters, pandemics, etc.)
• War, terrorism, or civil unrest
• Government actions or regulations
• Internet or telecommunications failures
• Power outages or equipment failures
• Labor disputes or strikes

In such events, our performance obligations will be suspended for the duration of the force majeure event, and timelines will be extended accordingly.

We reserve the right to modify these Terms at any time. When we make changes:

• We will update the "Last Updated" date at the top of this page
• Material changes will be communicated via email (if we have your contact information) or via prominent notice on our website
• Continued use of our services after changes constitutes acceptance of the modified Terms

If you do not agree with the modified Terms, you must discontinue use of our services.

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, such provision shall be modified to reflect the parties' intention, or if that is not possible, severed from these Terms. The remaining provisions shall continue in full force and effect.

These Terms, together with any service agreements, proposals, and our Privacy Policy, constitute the entire agreement between you and Qynzoo regarding our services and supersede all prior agreements and understandings, whether written or oral.

No waiver of any term or condition of these Terms shall be deemed a further or continuing waiver of such term or any other term. Our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

You may not assign or transfer these Terms or any rights hereunder without our prior written consent. We may assign or transfer these Terms or any rights hereunder at our sole discretion, including to a successor or affiliate.

If you have any questions or concerns about these Terms of Service, please contact us:

BY USING OUR WEBSITE AND SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF SERVICE, UNDERSTAND THEM, AND AGREE TO BE BOUND BY THEM. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE OUR SERVICES.